Legal information
Privacy Policy
Effective date: January 15, 2025
1. Scope
This policy explains how ClearLoom handles information when you visit clearloom.com, review our candle making catalog, submit our contact form, or use browser features such as tracked courses and theme preferences.
2. Information you provide
If you contact us, we may receive your name, email address, phone number, and message. Please avoid sending sensitive personal information through the form. We use these details to respond to your request and maintain reasonable business records.
3. Browser storage
The catalog uses localStorage to save tracked course IDs and cart quantities on your device. The theme toggle saves a light or dark preference, and the cookie banner saves a consent choice. These values are not a server profile and can be removed through your browser settings.
4. Use and sharing
We use submitted information for support, service communication, and site administration. We do not sell contact information. We may disclose information where required by law or to service providers who help operate a requested communication, subject to appropriate obligations.
5. Retention and security
We retain contact correspondence only as long as reasonably useful for the request or legal recordkeeping. We use reasonable administrative and technical safeguards, but no internet transmission can be guaranteed completely secure.
6. Your choices
You may ask what contact information we hold, request correction or deletion where applicable, or ask us to stop non-essential communication. Contact the ClearLoom studio to make a request.
7. Updates
We may revise this policy when site functionality or legal requirements change. The effective date above identifies the current version.